Rocky River Plumbing Service

Just a note to thank you for your excellent service call today. I have never experienced such a professional call. I also appreciated the phone call I received from you office about your imminent arrival.
It began outside when you identified yourself – name, company & purpose of the call. Your company provides a quality, identified vehicle, which I always look for. When I lived overseas, I was taught personal security procedures and you certainly passed. Next you had shoe covers, which I use in my own Real Estate business. I appreciate not having to wash the floor as I do after other service calls, and visits including my family!
You took the time to confer with me prior to your work to discuss my questions and concerns. You also responded to my brain picking, which I engage in from time to time to learn from a knowledgeable professional. It helps my business where I deal with many home repair and service issues.
You did a thorough check and cleaning of my furnace and applied a service sticker, which is valuable to a homeowner when there is a home warranty issue or when it's time to sell. Buyers do look for these stickers.
After the tune up, you explained everything with facts and figures and answered concerns about my filter, which you noted on my receipt for future reference. And I can easily read your printing! Thank you, also, for going back downstairs to adjust my venting after I mentioned that some rooms were colder than others. You probably had another call to do, but you didn't rush me and took the time to see that all of my concerns were dealt with. You also gave me a pen which I will use at my Open Housed to promote your business. I will also feel very comfortable referring Pompeii's to my clients, friends and family.
You r excellent, proactive call ensures that I will have this tune-up done by Pompeii's every year and any other service work as well. It is well worth the money.
You are a true Professional – your company is lucky to have you. Those of you who meet the public are the face of Pompeii's. They should know you represent them at the highest level.
Thank You!

- Colleen C. - North Ridgeville